Only Dream Dresses (“we”, “us”, “our”) is committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, place orders, or otherwise interact with our services. By using our website, you consent to the practices described below.
1. Information We Collect
We may collect the following types of information:
-
Personal Information: When you place an order, register an account, subscribe to our newsletter, or contact customer support, we may collect your name, email address, postal address, phone number, payment and billing information.
-
Order Information: Products purchased, order date, shipping details, sizes, color or style selections, and any information required for delivery.
-
Account Information: Username, password (securely stored), and any additional profile information you choose to provide.
-
Device & Log Data: IP address, browser type, operating system, device identifiers, pages visited, time and date of your visit, referral/exit pages, and other usage analytics.
-
Cookies & Tracking Technologies: We use cookies, web beacons, and similar tools to collect and analyze information about your interactions with our website, for improving site performance, personalizing experience, and targeting marketing content.
2. How We Use Your Information
We use the information we collect for purposes such as:
-
Processing and fulfilling your orders, including shipping and notifications.
-
Managing your account, customer support, returns, exchanges, and refunds.
-
Personalizing your experience, including displaying content or offers relevant to you.
-
Improving our website’s usability, security, and performance.
-
Sending you promotional materials, updates, newsletters, if you have opted in.
-
Detecting, preventing, or addressing fraud, security issues, or other violations.
-
Complying with legal obligations.
3. How We Share & Disclose Your Information
We will not sell or rent your personal information to third parties. We may share your information in the following circumstances:
-
Service Providers: With third-party vendors who help us operate our business — such as payment processors, courier/shipping companies, hosting providers, analytics services. These providers are obligated to protect your information and use it only for purposes we authorize.
-
Legal Requirements: If required by law, regulation, legal process or government request.
-
Enforcement & Protection: To protect our rights, privacy, safety, or property, or that of our customers, website users, or others.
4. Cookies & Tracking Technologies
-
We use cookies and similar technologies to collect browser and usage information. Some cookies are essential for our site (e.g. keeping you logged in or remembering cart items), others are for analytics or marketing.
-
You can choose to disable non-essential cookies via your browser settings. Please note, disabling some cookies may affect your ability to use certain features of the site smoothly.
5. Data Security
We care about the security of your information. Some of the measures we use include secure server connections (HTTPS), encrypted storage (where applicable), access controls, and regular monitoring. However, no internet or electronic storage system is completely secure. We cannot guarantee absolute security.